Terms & conditions / Privacy / Shipping & Returns


Naturespocket.ie

This website is the property of sole trade company Natures Pocket. Registered company VAT number is IE 3903346W. All material on this website is copyright to Natures Pocket, and may not be reproduced without permission.

Website Information
This website and the information on it has been produced with the best interests of customers in mind. However, we cannot be held responsible for the accuracy of the information provided.

Products and Pricing
Products may be withdrawn for sale from this website at any stage without any prior notification. We also reserve the right to amend prices of products without prior notification. All prices on this website are in Euro, and that is what will be deducted from your debit/credit card. If you are purchasing using a non-Euro credit card the exchange rate is applied by your bank and not by Natures Pocket.

Ordering
Once you have entered your personal details including debit/credit card information, and have proceeded past the checkout stage of the purchase process, it is deemed that you wish to purchase the product or products in the shopping cart. It is also assumed that you wish to have your debit/credit card deducted accordingly.

The “My Account” feature
If you decide to opt in to the “my account” feature, your billing and shipping details may be stored as well as your previous purchase information. CREDIT CARD/DEBIT CARD information is not stored – for your own security. Natures Pocket may decide to use your purchase information for future offers or promotions.

Delivery
Products are delivered on the premise that they are for your own personal consumption, and not for re-sale. We will dispatch products as quickly as possible, and use the national postal service or a courier company for delivery. Courier companies require a signature for proof of delivery. Please see Shipping and Returns for more information.

Importing products from Ireland

If you order products on this website, and your delivery address is outside Republic of Ireland, these products may be subject to import taxes/duties imposed by the relevant country of residence of the customer. Natures Pocket has no control over the imposition and rates of these taxes and cannot predict their amount, or pre-charge them. Therefore, these duties are your responsibility. It is advisable to contact your local customs office for further details.

In addition, you must comply with all applicable rules, regulations and laws of the destination delivery address. Natures Pocket are not liable for any breach by you of any such laws.

Security
Debit and credit card deductions are taken in real-time using our payments partner PayPal. Your security is very important to us.

 


Privacy Policy

At Natures Pocket we are committed to protecting your privacy. Be assured that we keep all personal information submitted to us in the strictest confidence. In this document we will explain what data we collect, how we collect it and what your personal data is used for.

Data Protection Policy

We will collect personal data such as name, address, email address, telephone numbers etc. This is so as we can fulfil your order.

We do not store any credit card or debit card details; instead we use a trusted third party payment gateway (­­­­­PayPal) to take your card information.

We will only contact you if there is a problem or issue with your order, or you have agreed to be sent marketing material.

We will also collect non personal data which we will ordinarily use for statistical purposes. This is to help us better understand customer patterns and to find out ways to improve our service to better suit the needs of our customers. Examples of this non personal data include browser details, demographic data and statistics. Data will be collected by monitoring Internet Protocol (IP) Addresses. This gives us details about your Internet Service Provider, and not you as an individual. As with many online businesses, we may also use an external statistics provider to analyse trends on this website (such as Google Analytics).

We will never disclose your information to third parties outside of The Health Store, unless we have specific permission from you to do so.

Cookies

Like many Internet sites, Nature’s Pocket uses a standard in Internet activity known as ‘cookies’. Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting neturespocket.ie. Cookies in no way include personally identifiable information such as your name, address, email address or telephone number. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don’t have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout.

If you wish to change the way your browser handles cookies you can do so through your browser’s settings. If you choose to disable cookies completely you will still be able to browse our site, however, you will not be able to purchase products through our online store.

Mailing List
You will be given the option to subscribe to our mailing list where we may contact you for marketing purposes. We will never pass these details on to any external third party, unless we have specific permission from you to do so.

External links

Our website may contain links to other websites which are not covered by this privacy policy. Where you leave our website via a link, we cannot be held responsible for the contents of the external website.

 Sale of Business
We reserve the right to pass on personal data if the business is sold.

Change of Privacy Policy
If our privacy policy changes, we will amend this website and privacy policy accordingly.

 


Cost of shipping

If your order value is €50 or more, then delivery is FREE to any destination within the Island of Ireland. Order values of less than €50 will incur a fee of €4.95.

Orders outside The Island of Ireland.

Orders to other E.U. countries will be dealt with on a case-by-case basis. We will be as fair as possible and most international orders can indeed be processed. We will need to get a shipping quote from our postage and/or courier partners. Where this is excessive, we will let you know before we accept any payment.

Dispatch & Delivery

We will dispatch your order within 1- 2 working days of receipt of your order, providing all items are in stock. Delivery times will normally be up to 2 days after dispatch for delivery to Republic of Ireland.

Returns policy

If for some reason you wish to return the product, please contact us by email first within 10 working days of purchase at info@neturespocket.ie stating the reason for return.

We will issue a replacement product or a full refund for the wrong item being dispatched by us (once we receive the returned product). We will take postage and packaging charges into account.

Returns for any other reason will receive a refund (once we receive the returned product). The cost of postage and packing in this instance must be borne by the customer.

All returns must reach us by 20 working days of receiving your order. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a consumer.
If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.

Our return address is:

Nature’s Pocket
Cranagher
Corofin
Co. Clare
Mob. 086 3064617
Email: info@naturespocket.ie

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